Your annual rates notice is made up of your general rates plus service charges.
The general rate is calculated in two parts:
Service charges are for water, sewer and waste.
For more information check out Council’s latest Operational Plan.
Objections or appeals regarding the land value must be directed to the Valuer General’s Office. You can find out more via the Land & Property Information website. Whether or not an objection is pending, the rates levied must be paid by the due date indicated on the front of your rate notice.
If you don’t agree with Council’s categorisation of your property, you can contact us in writing to request a review.
If you still don’t agree with the categorisation following the review, you can appeal to the Land and Environment Court within 30 days of receiving our decision.
If you are having difficulty paying your account you may enter into an arrangement with us to make periodic payments. However, please note that interest charges will continue to apply.
See Hardship Assistance for more information.
If your current postal address is different from the address shown on the front of the rate notice, please contact Council in writing with the correct address.
If you are having difficulty paying your account you may enter into an arrangement with us to make periodic payments. However, please note that interest charges will continue to apply.
See Hardship Assistance for more information.
Copies of your rates notice About Council Access to Information Council Meetings Councillors and Elections Management Team Public Exhibition Publications Ratepayer Information Tenders and Quotations
If you have overpaid your rates or water account and would like a refund, you must contact Council in writing and provide sufficient evidence of the overpayment. Processing of refunds may take up to 21 days and can only be made if your account is in credit.
If you need a copy of your rates notice, call us on (02) 6965 1900 during business hours.